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Order Issues

Issues related to order, or about your device.

7 answers

Please click here to find your UDID online. Simply follow the on-screen instructions to retrieve it quickly.

We support the entire Apple ecosystem, including iPhone, iPad, iPod touch, Apple Watch, Apple TV, and Mac (Apple Silicon). You only need to provide the specific device's UDID to purchase.

Yes. You can place multiple orders for the same UDID. We will assign them to different developer accounts, which serves as a backup to reduce the risk of all certificates failing simultaneously.

Certificates are usually processed and delivered instantly. However, delays may occur due to high demand on Apple’s servers or system maintenance. If an official Apple waiting list (queue) is triggered, customers with Premium or Ultimate plans will receive priority processing.


We will send a confirmation to your email, and you can also check the real-time status on the Order Tracking page.

A slot in an Apple Developer account is a non-reversible consumable resource. Once a certificate is generated for your UDID, that slot is permanently occupied and cannot be reused or released. Therefore, we cannot offer refunds or UDID changes after the process has started.

Due to Apple's restrictions, a UDID and its certificate are strictly bound. Normally, a new device requires a new order.


However, for Premium or Ultimate Plan users, if your device is replaced via AppleCare+ (due to hardware failure) within 90 days of purchase, we provide a one-time free migration service.


Note: Once replaced, the old order becomes invalid. The new device will be covered under Basic/Standard plan terms. (One-time replacement only; processing takes 3-7 days).

No. For security and privacy reasons, we do not provide direct access to our developer accounts. We only provide the core signing components (Certificate and Provisioning Profile).

Certificate & Provisioning

Issues related to Certificate & Provisioning .

5 answers

These files are the essential credentials for iOS app signing. Using tools like Feather App, iOS App Signer, or Xcode, you can install custom apps (IPAs) not available on the App Store and keep them running for up to a year.

No-PC Solution: Use Feather App to sign and install apps directly on your mobile device.

PC Solution: iOS App Signer requires a Mac with macOS 10.9+ and supports all mobile devices running iOS 9 or later.

No-PC Solution: You can use AppleP12 Sign Tools to install signing utilities directly on your device.

If your order is still within the warranty period and you need support, please contact us via the Telegram link at the bottom of the page. If the warranty has expired, a new purchase is required.

Theoretically, the certificate is valid for about one year. However, certificates can be revoked by Apple at any time. We strongly recommend the Premium or Ultimate Plan, as their extended warranties ensure free replacements if a revocation occurs.