Help Center

Open the Query UDID page in Safari on the device and install the profile as prompted. You'll see the device's UDID, model and iOS version, which you can copy or use to create an order right away. The profile only reads device information and doesn't change any settings.
To check another device, tap "Query other device" and open the generated link or QR code on that device. The UDID is also fetched automatically when you order. Please don't use in-app browsers (e.g. Telegram, Facebook).

All Apple devices: iPhone, iPad, iPod touch, Apple Watch, Apple TV and Apple silicon Macs. Just provide the device's UDID.

Plans differ mainly in warranty length, delivery speed and after-sales benefits:
· Warranty ranges from 30 to 330 days; if the certificate is revoked during the warranty, we issue a new certificate free of charge.
· All plans are delivered instantly after payment.
· A one-time device replacement is included with these plans: Premium and Ultimate.
See the plan details on the home page. For long-term use, we recommend a plan with a longer warranty.

Instant plans are usually emailed to you within minutes after payment is confirmed. Payments that need manual checking may take a few hours outside business hours (no more than 12 hours). Orders paid with Telegram Stars take 21 days due to the Stars settlement period.
You can check progress anytime on the Order Tracking page with your UDID or transaction ID.

Yes. Each purchase is placed on a different developer account, which works as a backup and reduces the risk of all certificates being revoked at once.
If you receive the same certificate as a previous order, please contact us via Telegram @P12Support (preferred) with the order IDs and we'll sort it out.

A device slot in a developer account is consumed permanently once certificate generation starts; it can't be released or moved to another device. So refunds and UDID changes are not possible after that point. Please double-check your UDID before ordering.
Unpaid orders can be canceled directly. If you have paid but generation hasn't started, contact us via Telegram @P12Support as soon as possible.

Yes, you can buy for any device. Once an email has 10+ completed orders, loyalty pricing is applied automatically, and the more you buy the more you save. It's a great fit for studios and resellers. For bulk orders or API integration, contact us via Telegram @P12Support.

Prices are in USD. We accept PayPal, Telegram Stars, Binance and crypto such as USDT (TRC20 / ERC20 / BEP20 / Polygon), BTC, ETH and LTC etc.. When signed in, you can also pay with your USD balance for 2% off.
PayPal is only available for some plans; the order page shows whether it is available for your order.; Telegram Stars orders take 21 days to deliver.
The order page shows which methods are available for your order.

They are the credentials for signing iOS apps. With tools such as Feather, iOS App Signer or Xcode, you can sign and install apps (IPAs) that are not on the App Store. The certificate is valid for about a year, with no limit on the number of apps.

Yes. Use AppleP12 Sign Tools to install a signing tool on your iPhone / iPad, then sign and install apps on the device with Feather or similar tools.
With a computer, iOS App Signer requires macOS 10.9 or later and supports devices running iOS 9 or later.

A certificate is valid for about one year, but Apple may revoke it at any time. If it is revoked within the warranty, we issue a new certificate free of charge, so a longer warranty is recommended for long-term use. You can see your warranty end date on the Order Tracking page.

First check on the Order Tracking page whether your order is still under warranty. If it is, contact us via Telegram @P12Support (preferred) with your order ID or UDID and we will issue you a new certificate free of charge. Due to Apple's policies, a new certificate usually takes 3-7 days, and up to 33 days in rare cases.
If the warranty has expired, a new purchase is required.

Certificates are bound to a UDID, so a new device normally needs a new order.
If your plan is one of Premium and Ultimate and your device is replaced through AppleCare+ due to a hardware fault within 90 days of purchase, we move the certificate to the new device once for free (about 3-7 days).
After replacement the old order becomes invalid, and the new device is covered under the Basic (previously Premium) and Standard (previously Ultimate) plan terms.

No. For security and privacy, we don't provide access to developer accounts, only the certificate and provisioning profile needed for signing.

Please check your spam folder and confirm the order status on the Order Tracking page. If the order is completed but you still haven't received it, contact us via Telegram @P12Support (preferred) and we'll resend it.

No, an email address is enough to order. With an account you can view all your orders, pay with balance and join the share program.

A passkey lets you sign in with Face ID, Touch ID or your device passcode: no password to type and no risk from phishing sites. Add one on the Security page after signing in, then tap the email field on the sign-in page to choose your passkey.

Sign in and top up your USD balance on the My Account page with Binance and crypto such as USDT (TRC20 / ERC20 / BEP20 / Polygon), BTC, ETH and LTC etc.; it's credited automatically once payment is confirmed. Paying with balance gives you 2% off on every plan.

Copy your referral link on the Share Program page. When a friend places and pays for an order through your link, you earn points based on the plan they bought. Points are deducted if an invited order is refunded or deleted.

Once your available points reach the lowest tier, submit a request on the Share Program page. Points must be a multiple of 100, and higher tiers earn a larger bonus. Points are held after you submit and the amount is added to your USD balance once approved; you can cancel before review to get the points back.

Support is online 10:00-20:00 Beijing time (UTC+8); messages sent outside these hours are usually answered within 12 hours. Telegram @P12Support is the preferred and fastest way to reach us; you can also use the live chat at the bottom right or email [email protected] (English is fine). Please include your order ID or UDID for order questions.